HitmanPro.Alert proactively stops 'Bad Rabbit' ransomware in addition to other ransomware variants

Support

If you cannot find an answer to your question on the support pages,
please contact us at support@hitmanpro.com.

Free License

HitmanPro offers home users a free, one-time license that’s valid for thirty days. This license lets you remove any malicious software that was found on your computer.
This free, one-time license can be deployed from the License tab under Settings:

You will not need a Product Key to activate the free license.
Simply click on Activate free license to automatically activate your free license.


If Activate free license is not available, please check the following causes:

  • The free, one-time license has already been used and is expired
    Please purchase a commercial license in our Shop to remove the malicious software from your computer.

  • The computer is member of a business network (domain)
    As stated in HitmanPro’s End User License Agreement (EULA), the free, one-time license may only be used for personal, non-commercial purposes. To support the license terms we have added technology to detect whether or not the computer is a member of a business network. This means that when the computer is part of a business’ domain, the license is not available. If your computer is a part of a business network, please visit our Shop and purchase an 'Enterprise License' or 'Incident License' pack.

Lost Product Key

Our online Shop is operated by Cleverbridge AG and automatically sends the Product Key in an email message. If you paid through iDEAL using a credit card or through PayPal, you should receive your product key within 15 minutes. If you opted to you a wire transfer, you will receive an email message containing payment instructions. After the transfer is complete, it may take up to three days for you transaction to be processed, at which time, you will receive your Product Key.

If you have not received an email from Cleverbridge, be sure to check you Junk Mail and Spam folder.

If you lost your Product Key, lookup all your past purchases and product keys by entering the email address used for your purchase(s) here:
https://shop.hitmanpro.com/?scope=ccinfo

About Us

SurfRight, the creators of HitmanPro, joined the Sophos family in 2015. We are innovators in online security, focused on developing new applicable technologies to fight malware, spam, phishing and other forms of cybercrime with experience and products stretching back over 30 years. Today our products help secure the networks used by 100 million people in 150 countries and 100,000 businesses, including Pixar, Under Armour, Northrop Grumman, Xerox, Ford, Avis, and Toshiba.