- Please download HitmanPro.Alert here: https://www.hitmanpro.com/en-us/downloads
- Open the downloaded file
- Accept the terms and click Install
- HitmanPro.Alert will be prepared for first use
- HitmanPro.Alert is successfully installed on your computer
You first need to install HitmanPro.Alert, see Q1.
Do not activate a new product key if you still have remaining days on an active existing license. Remaining days on an older active license will not be added to the new license.
- Open HitmanPro.Alert
- Click on the red or green icon in the bottom right corner
- Click on Activate license
- Enter your product key, including hyphens
- Click Activate product key
- Your license is now successfully activated on your computer
If you are running Windows 10 and HitmanPro.Alert keeps notifying you about an update available, please try the following steps:
- It’s important not to use “Shutdown” and/or “Sleep” this won’t install the pending updates.
- Make sure you use the “Restart” feature of Windows to apply the update.
- Either via Start menu -> Power -> Restart or via right mouse click on the start button “Shutdown or sign out” -> Restart
- In the odd case that even that doesn’t work try the following, press Windows key + R and in the “Open” field type “shutdown /r /t 00” (without the “” around it) and press ENTER to reboot instantly.
Please uninstall HitmanPro.Alert using this link:
Then reboot your computer and install HitmanPro.Alert again: https://www.hitmanpro.com/en-us/downloads
If this doesn’t solve the issue, please contact us at: email@example.com
Please contact our support with your product key at firstname.lastname@example.org
You can always request to resend your license information via this webpage: https://shop.hitmanpro.com/?scope=ccinfo. After you enter the registered email address you will receive an email with a link to your product key.
You have accidentally purchased a HitmanPro license which won't activate HitmanPro.Alert. You need a HitmanPro.Alert license to activate HitmanPro.Alert. Please purchase the correct license via our website (https://www.hitmanpro.com/en-us/buy-now). Then contact us with the reference number of both the incorrect and the correct order at email@example.com and we'll remedy the situation.
No, we are not auto-renewing licenses. We would not start without your express permission. Renewal is a manual procedure for our users.
When the HitmanPro.Alert warning appears, please click Technical details and make one or more screenshots of the shown information. Please email us these screenshots with a short explanation at firstname.lastname@example.org.
When you have HitmanPro.Alert Build 723 and up, you're not required to install an antivirus program next to HitmanPro.Alert. You can download the latest version of HitmanPro.Alert here: https://www.hitmanpro.com/en-us/downloads
Please feel free to contact our Support Team at email@example.com.